Using the MER tool during troubleshooting
The Minimum Escalation Requirements (MER) tool collects McAfee VirusScan Enterprise, and other McAfee product, data from your computer. Using this data allows McAfee Technical Support to analyze and resolve your problem.
The WebMER tool can be downloaded using any of these file formats:
The information collected by the WebMER tool includes:
- Registry details
- File version details
- Event logs
- Process details
To use the WebMER tool, you must:
- View the Obtaining Minimum Escalation Requirements using McAfee WebMER tutorial found at: https://kc.mcafee.com/corporate/index?page=content&id=TU30146.
- Download and install the tool from: http://mer.mcafee.com.
Note: An ePolicy Orchestrator deployable version is also available. This version uses the ePolicy Orchestrator console to run the MER on client computers for collecting logs and information when diagnosing McAfee product problems. Download the McAfee MER for ePolicy Orchestrator 4.x (v2.0) from: http://mer.mcafee.com/enduser/downloadepomer.aspx.
- Run the tool and send the output back to McAfee Technical Support.