Suggested support and troubleshooting tools
As a VirusScan Enterprise Global Administrator there are tools you should install and configure to help you troubleshoot and evaluate your system security and performance. When you contact McAfee Technical Support, they might ask you to run some of these tools while troubleshooting your configuration. These tools can be downloaded from the internet sites listed in these tables.
McAfee tools
The support and troubleshooting tools you can download from McAfee are listed in this table.
| Tool
| Download site
|
| MER Tool
| WebMER |
| ProcessCounts
| Provided by McAfee Support
|
| SuperDAT Manager
| Provided by McAfee Support
|
| McAfee Profiler
| Provided by McAfee Support
|
|
Non-McAfee tools
The support and troubleshooting tools, executable, and download site are listed in this table.
| Tool
| Executable
| Download site
|
| Driver Verifier
| Verifier
| Microsoft.com
|
| Performance Monitor
| PerfMon
| Microsoft.com
|
| Pool Monitor
| PoolMon
| Microsoft.com
|
| Process Monitor
| ProcMon
| Microsoft.com
|
| Process Explorer
| ProcExp
| Microsoft.com
|
| Process Dump
| ProcDump
| Microsoft.com
|
| Windows Object Viewer
| WinObj
| Microsoft.com
|
| TCP Viewer
| TCPView
| Mircosoft.com
|
| Debug Output Viewer
| DebugView
| Microsoft.com
|
| Windows Debugger
| WinDbg
| Microsoft.com
|
| Kernel Rate Viewer
| KrView
| Microsoft.com
|
| Windows Performance Analysis Tools
| Xperf
| Microsoft.com
|
| VM Converter
| Varies | Vmware.com
|
| WireShark
| wireshark
| Wireshark.org
|
|
Suggested support and troubleshooting tools