Submit threat samples for analysis

If you find a potential threat that is not being detected, or if the scanner detects something that you think it should not detect as a threat, with the current DAT file, you can submit a sample of the threat to McAfee Labs through the WebImmune. McAfee Labs analyzes the sample and considers it for inclusion, or exclusion in the next DAT file.

You can submit a sample to McAfee Labs in three ways, by accessing the web site WebImmune, by email, or by standard mail.


WebImmune

  1. From the VirusScan Console, select Help | Submit a Sample to access the website. The website is located at: https://www.webimmune.net/default.asp.
  2. Log on to your free account, or create one.
  3. Upload files directly to the McAfee Labs automated systems for review. Items are escalated to the McAfee Labs analysts if additional research is required.

Email

Send emails directly to the McAfee Labs automated systems for review. Items are escalated to the McAfee Labs analysts if additional research is required.

The global email address is virus_research@avertlabs.com.
Note: Get additional regional addresses from the WebImmune website.

Standard Mail

Get the address from the WebImmune website.
Note: This is the least preferred method and causes the longest turnaround time for review of your sample.

Submit threat samples for analysis